Support
Something not working? Start here.
Email support@bantuvrse.com and tell us your phone model, your OS version, and what you expected to happen.
Frequently asked questions
My end-of-session notification didn’t arrive or came late.
Phones aggressively save battery. Check that notifications are allowed for Bantuflow, that Do Not Disturb or Focus mode isn’t silencing it, and on Android that battery optimisation isn’t restricting the app and “Alarms & reminders” is allowed. Samsung, Xiaomi and some other brands have extra “sleeping apps” lists worth checking.
How do I restore my Pro purchase on a new phone?
Sign in to the same Apple ID or Google account you bought it with, install Bantuflow, and tap Restore purchases on the paywall or at the bottom of Settings.
How do I get my data out?
Open Progress and choose Export last 30 days (CSV). Pro adds JSON and PDF exports and longer ranges under Settings > Export data.
Will I lose my history if I change phones?
Bantuflow stores everything on your device. It may come across with your device backup (iCloud or Android backup) if you use one; otherwise export your data first.
Does Bantuflow need an account or the internet?
No account, and it works fully offline. The internet is only used by your phone’s store when you buy or restore Pro.
How do I cancel or refund Pro?
Pro is a one-time purchase, so there is nothing to cancel. Refunds are handled by the store: Apple via reportaproblem.apple.com, Google via the Google Play order history.